Switchboard-operator

San Francisco Business Tips

Most San Francisco based businesses, and especially small businesses, use voicemail as a way to handle calls that they can not answer. Of course it is a bit impersonal, and not a perfect solution, but it is free so it has become the default way and customers have come to expect it, though I don’t think that many actually appreciate it. Fortunately, there is another option, and it doesn’t cost nearly as much as you’d think.

The Answering Service

Switchboard-operator

Back a couple of decades, San Francisco answering services were around, though not all that efficient. There was an actual board that looked a little bit like spaghetti that an operator had to use to connect callers. The operator had to manually plug the phone line into the right hole in order to connect a caller with the right destination. Again, this was effective, but not not at all efficient.

Fortunately, with the advances in technology, things are a little bit easier for operators at telephone answering services. Now, the operator sits at a computer work station. When the phone rings, they see the name of the business that they are answering for, the script that they are supposed to use to answer, and the directions that they are to follow. As they are talking to the caller, more information is available about the account at the touch of a couple of keys. This allows the operators to be “experts” on the company that they are answering for. Often, callers think that the operator is an employee of the company that they are answering for instead of an operator located miles away in a call center.

This is a tool that many small business owners, and especially solopreneurs, use to make their business appear far larger than it actually is. With the hire of an answering service, the one man business can appear to a caller as if it is large enough to have a receptionist or an assistant answering calls. This is a great way to make a positive first impression on a new prospect, especially when you consider how low the cost of a small business answering service actually is.

If you want to look at a San Francisco answering service more closely, you can check out our friends at PCNAnswers by clicking here – http://www.pcnanswers.com/areas/san-francisco-answering-service/

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